Information
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
Frequently asked questions
Ordering & Process
Q: How do I place an order or request a quote? A: Simply fill out our contact form on the website with your name, email, and project details. We'll get back to you promptly to discuss your vision and provide pricing information.
Q: How long will my custom engraving order take? A: Custom engraving orders typically take 2-3 weeks to complete after we approve your design together. This timeline can vary depending on the complexity of your project and our current order volume.
Q: What does "after design approval" mean? A: Your timeline starts once we've worked together to finalize your design and you've given us the green light to proceed. This collaborative design process typically takes a few days and ensures you're completely happy with how your personalized engraving will look.
Q: Can you rush my order if I need it sooner? A: We understand tight deadlines! While our standard turnaround is 2-3 weeks, contact us with your specific timeline. Depending on our current workload and your project's complexity, we might be able to accommodate rush requests.
Corporate & Bulk Orders
Q: Do you handle corporate awards and gifts? A: Definitely! We create custom corporate awards, employee recognition pieces, and bulk promotional items. We offer special pricing for corporate clients and can work with your company's branding requirements.
Q: Can you help with school fundraising projects? A: Yes! We partner with schools to support fundraising efforts. Contact us to discuss how we can help your school create meaningful keepsakes while supporting your fundraising goals.
Custom Projects
Q: I have a unique project idea not listed on your website. Can you help? A: This is exactly what we love! Whether it's cornhole boards, leather patch hats, keychains, welcome signs, or something completely new, we encourage creative projects. Share your ideas through our contact form - every great story deserves a personalized touch.
Q: Do you work with customers on custom designs? A: Absolutely! We collaborate closely with every customer to bring their vision to life. Our design process is interactive - we work together until you're thrilled with the concept before beginning production.
What makes Engravings By Jay different? A: We believe every project should tell a story. Our focus on collaboration, quality craftsmanship, and creative problem-solving means you get more than just an engraving - you get a personalized piece that captures what matters most to you.